FAQS
Have questions about Auto Hauler Exchange? Common inquiries about shipping, carrier registration, pricing, and more.
For Shippers
What are the Auto Hauler Exchange support hours?
8 AM – 7 PM EST
Visit our support page here
How much does it cost to join Auto Hauler Exchange?
Joining Auto Hauler Exchange is completely free. Shippers pay a transparent fee when a load they have listed has been booked and delivered. Carriers do not pay to use The Exchange.
Is Auto Hauler Exchange a broker?
No, Auto Hauler Exchange is not a broker. We are a marketplace connecting shippers and carriers directly. We do not allow brokers on the platform.
For Carriers
How do I register as a carrier with Auto Hauler Exchange?
You can register at https://marketplace.autohaulerexchange.com/sign-up/carrier.
For step by step instructions, visit "How to Create a Carrier Account."
How & when will I get paid?
We pay carriers via ACH or check in 30 days for no fee. We can pay in 2 days via ACH for a small finance fee that matches industry standards. Your preferred payment speed is chosen when filling out our carrier packet. For more information click here.
If you have issue with your payment, you can reach out to accounting@autohaulerx.com for payment status.
Why can't I book a load on The Exchange?
Check that there isn’t already a load in your cart. Only one load can be checked out at a time.
Where do I send BOLs/PODs to?
They can be uploaded in the Exchange under the “My Orders” section or emailed to accounting@autohaulerx.com.
For more information on important documents visit, "How to Upload and Manage Vehicle Release Documents."
Do carriers have to use any apps?
All shipments must be tracked; all documents and all inspection reports and pictures must be uploaded. This is a requirement of all AHX shippers. An app must be used for this tracking and document handling. If AHX is integrated with the carrier's app of choice, then the carrier can use their app of choice for tracking, document upload, and inspection results and pictures. If AHX is not integrated with the carrier's app of choice, then the carrier will have to use the Macropoint app.
For more information on tracking, click here.
Where is the gate pass / release form for this load?
Gate passes / release forms will be in your Tender Offer email that you receive after you book the load.
What are the Auto Hauler Exchange support hours?
8 AM – 7 PM EST
Visit our support page here
How much does it cost to join Auto Hauler Exchange?
Joining Auto Hauler Exchange is completely free. Shippers pay a transparent fee when a load they have listed has been booked and delivered. Carriers do not pay to use The Exchange.