Support
Aerial Perspective of the Expressway

We’re here to help keep you moving

We know that sometimes there are bumps in the road. This is why we have a team supporting both carriers and shippers on Auto Hauler Exchange.

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Frequently Asked Questions

How do I register as a carrier with Auto Hauler Exchange?

You can register at https://shop.autohaulerexchange.com/sign-up/

For step by step instructions, visit "How to Create a Carrier Account."

When will I get paid?

After you have delivered a load, you can reach out to accounting@autohaulerx.com for payment status.

For more payment information, click here.

How will I be paid?

We pay carriers via ACH or check in 30 days for no fee. We can pay in 2 days via ACH for a 5% fee. Your preferred payment speed is chosen when filling out our carrier packet.

For more payment information click here.

Why can't I book a load on the Exchange?

Check that there isn’t already a load in your cart. Only one load can be checked out at a time.

Where do I send BOLs/PODs to?

They can be uploaded in the Exchange under the “My Orders” section or emailed to accounting@autohaulerx.com.

For more information on important documents visit, "How to Upload and Manage Vehicle Release Documents."

Do carriers have to use any apps?

Carriers must track using one of the following three tracking providers: MacroPoint, ELD Connection, or Super Dispatch. Contact our team at carrier@autohaulerx.com to modify or confirm your tracking provider. Non-compliant carriers are subject to a fee.

For more information on tracking, click here.

Where is the gate pass / release form for this load?

Load documents will be sent via email once the Tender Offer is confirmed after booking.

What are the Auto Hauler Exchange support hours?

7 AM – 7 PM EST Monday - Friday

Visit our support page here