How Can We Help?
Auto Hauler Exchange is here to help ensure a smooth delivery from start to finish.
We’re here to help keep you moving
We know that sometimes there are bumps in the road. This is why we have a team supporting both carriers and shippers on Auto Hauler Exchange.
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Frequently Asked Questions
How do I register as a carrier with Auto Hauler Exchange?
You can register at https://shop.autohaulerexchange.com/sign-up/
When will I get paid?
After you have delivered a load, you can reach out to accounting@autohaulerx.com for payment status.
How will I be paid?
We pay carriers via ACH or check in 30 days for no fee. We can pay in 2 days via ACH for a 5% fee. Your preferred payment speed is chosen when filling out our carrier packet.
Why can’t a book a load on the Exchange?
Check that there isn’t already a load in your cart. Only one load can be checked out at a time.
Where do I send BOLs/PODs to?
They can be uploaded in the Exchange under the “My Orders” section or emailed to accounting@autohaulerx.com
Do carriers have to use any apps?
MacroPoint must be used to track your loads. Failure to track each load will result in a $50 fee.
Where is the gate pass / release form for this load?
Gate passes / release forms will be in your Tender Offer email that you receive after you book the load.
What are the Auto Hauler Exchange support hours?
8 AM – 7 PM EST