Protecting Yourself and Your Shipments: Staying Vigilant in Today’s Market

Fraud is an unfortunate reality in today’s logistics industry. With rising attempts at identity theft, fake carriers, and phishing schemes, it’s critical that shippers take steps to protect themselves, their accounts, and their shipments. Auto Hauler Exchange (AHX) was built to reduce fraud risk, but staying vigilant is always the best defense.

This guide outlines key steps every shipper should follow.

1. Secure Your Account

Your AHX account is the gateway to your shipments.

• Use strong passwords: Create unique, complex passwords and avoid reusing them across accounts.
  
  
• Two-Factor Authentication (2FA): Every AHX account is automatically protected by 2FA, ensuring your account is secured against unauthorized access.
  
  
• Be wary of phishing: AHX will never ask you to send login credentials by email. Always log in directly at autohaulerexchange.com.

2. Verify Your Carrier

Fraud often occurs when bad actors pretend to be carriers they are not.

• Trust AHX vetting: Only verified and vetted carriers with active authority and insurance can book loads on the Exchange.
  
  
• Double-check booking details: Make sure the carrier who arrives matches the one listed in your AHX dashboard.
  
  
• Confirm identity: Ask for carrier identification or reach out to support@autohaukerx.com to verify information if something feels off.

3. Check Documentation Carefully

Documentation errors or missing details are red flags.

• Review the Bill of Lading (BOL): Ensure the carrier and vehicle details are accurate. While a signature isn’t always required, we strongly recommend obtaining one in writing for documentation whenever possible.
  
  
• Confirm insurance coverage: AHX monitors insurance compliance, but you can request proof of coverage for peace of mind.
  
  
• Look for inconsistencies: Names, addresses, and signatures that don’t match should raise concerns.

4. Communicate Securely

Fraudsters thrive on pulling communication off-platform.

• Use verified contact details: Always communicate with carriers using the phone number or email provided in your AHX dashboard.
  
  
• Avoid unsecured channels: Be cautious about sharing sensitive documents over text or personal email.
  
  
• Maintain a clear trail: AHX records shipment activity to provide an audit trail if issues arise.

5. Report Suspicious Activity

If something doesn’t feel right, take action.

• Report fraud immediately: Email support@autohaulerx.com or call (248) 480-9874 with details.
  
  
• Document everything: Keep copies of suspicious emails, texts, or paperwork.
  
  
• Don’t ignore red flags: Reporting suspected fraud protects not just your shipment, but the broader AHX community.
  
  

Fraud prevention is about vigilance, consistency, and using the tools at your disposal. AHX was designed to eliminate many of the risks traditional vehicle logistics create, but staying alert ensures your vehicles and your business remain fully protected.