IAA Knoxville
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Auction Details
Auction Format
Online
Auction Type
Public salvage auctions at the Knoxville branch (open to public buyers). IAA operates digital auctions across the platform; Knoxville holds weekly live (digital) branch sales.
Auction Format
Auction Schedule
Weekly branch auction every Wednesday at 9:30 a.m. ET. Onsite preview available 10:00 a.m.–2:00 p.m. local time the day before the scheduled auction. Office Hours: Mon–Fri 8:00 a.m.–5:00 p.m. ET. Yard Hours: Mon–Fri 8:00 a.m.–4:30 p.m. ET.
Auction Delivery Available
Yes
Auction Delivery Details
IAA Transport offers door‑to‑door delivery within the U.S. and service to select international destinations (e.g., multiple European countries). Buyers can calculate a quote online before purchase and receive status updates. For ports not directly supported, a dock receipt may be required. Local Auto Tow service can automatically deliver each purchased vehicle to a preset local address when enabled.
Buyer Fee Details
Award day + 4 days free; storage fee $50/day starts after the free period.
Seller Fees
Not specified on the public IAA Knoxville branch page or general IAA site.
Storage Holding Fees
Number of free storage days: day vehicle was awarded + 4 days. Storage fee after free period: $50. If not picked up within 5 business days, IAA may relocate the vehicle to the nearest facility and transport/storage fees will apply.
Who can Register
Auction is open to public buyers (no dealer license required for this branch). Registration is online (IAAI.com or IAA Buyer App). A $200 registration fee is required at sign-up; documents must be reviewed before bidding privileges are activated.
Fees and Methods
Payment Methods
Accepted: PayPal (online and IAA Buyer App), I‑Pay ACH (Licensed Business accounts), Credit/Debit cards (no American Express; daily limits: Public $2,500, Licensed Business $20,000; one year purchase history required for online card use), Wire transfer (posted as Account Credit), Western Union (U.S. locations; not at Walmart), MoneyGram (U.S. locations; not at Walmart), Cash (branch limit $500/day), Cash equivalents (cashier’s/certified checks; money orders/traveler’s checks acceptance subject to current policy notes). Unaccepted/limitations called out: No American Express; third‑party credit cards not allowed; various restrictions on money orders/travelers checks per current policy notes.
Bidding Methods
Online only via IAA AuctionNow. Methods: Live Online Bidding and AutoBid/Pre‑Bid (proxy). In-branch kiosk bidding is not supported; buyers must bid from their own device.
Rules and Notes
Extended Notes
Auction start times on the site’s list view may display in CDT, but branch notes specify the local start time as 9:30 a.m. ET every Wednesday for Knoxville. Gate Pass generation is referenced in IAA’s official support/payment flows and AFC financing FAQs (Bill of Sale and Gate Pass provided and visible in vehicle history). IAA Transport provides door‑to‑door shipping; for local recurring deliveries, buyers can enroll in Auto Tow. No Knoxville‑specific mention of appointment or virtual queue check‑in for pickups; none found on the public site.
Pickup Rules
Pickup available Mon–Fri 8:00 a.m.–4:30 p.m. ET; vehicles can be picked up on sale day. High-visibility safety vest required for transport drivers/towers on IAA property. IAA loaders will not lift items over 11,000 lbs; transporters must bring proper equipment and are solely responsible for loading. Purchases must be secured within 5 business days; storage fee $50/day begins after the free period (award day + 4 days).
Policies
Days to Pay: Domestic buyers must pay by 5:00 p.m. local time on Day Awarded + 2 business days; foreign buyers Day Awarded + 4 days. Late fee: $50 or 2% (whichever is greater).; Mobile apps: EXACT app names and users — IAA Buyer App (buyers: bid, pay, manage account); IAA Tow App (IAA transporters/towers: dispatch and pickup scheduling).
Third Party
Third Party Available
Yes
Third Party Requirements
Transporter must have buyer’s release (Gate Pass/Bill of Sale) and follow yard safety rules, including wearing a high‑visibility vest. Authorization PIN requirements are not specified. IAA’s own transporter network uses the IAA Tow App; independent carriers hired by the buyer are not required to use it.
Third Party Process
Buyer pays invoice, then shares Gate Pass/release with transporter. Transporter checks in during Yard Hours, presents release, and loads the vehicle with proper equipment. Alternatively, buyers can book carrier delivery through IAA Transport instead of arranging their own.
Self Pickup
Self Pickup Available
Yes
Self Pickup Requirement
Payment in full prior to release; Gate Pass/Bill of Sale generated after payment (available in account Purchase/Vehicle history); government‑issued photo ID; safety vest for anyone on yard. Exact branch requirement for presenting a printed vs digital Gate Pass not specified on Knoxville page.
Self Pickup Process
After payment posts, retrieve your Gate Pass from your IAA account and arrive during Yard Hours. Check in with yard/security, present release (Gate Pass) and ID, and follow yard safety rules. IAA will pull vehicles within yard guidelines; you must bring appropriate equipment and secure the load yourself. If not picked up within 5 business days, vehicle may be relocated and additional fees apply.
This page was last updated on September 1, 2025 and some details may have changed. Reach out directly to the auction with any questions.
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